What steps does mynestegg take for account verification and how can I track the progress of this?

As part of the account verification process we will complete an Anti Money Laundering check based on the information that you provide us with. If additional information is needed to verify your ID we will reach out to you and request this. You can track the status of your account on the home screen of your web portal and mobile app.

What does the bank verification process involve and how can I track the progress of this?

As part of the account verification process we will complete a bank verification check based on the information that you provide us with. This ensures that the bank details you use match the personal details we have for you. If additional information is needed to verify your bank account we will reach out to you and request this. You can track the status of your account on the home screen of your web portal and mobile app.

What happens if my bank details are not verified?

Unfortunately we do not accept clients who haven't passed our automated bank checks. Please email [email protected] if you want further information.

Why does mynestegg require personal information, and what happens if I don't provide it?

It is a regulatory requirement to know our clients and capture a minimum amount of personal information. Without this, we cannot let you create a mynestegg account, transfer money from existing providers or setup new contributions.