How long does it take for a one off direct debit to be processed?

- Contribution to be taken from your bank 4 working days after contribution setup.
- Contribution to appear in your mynestegg account 2 working days after it has been taken from bank account.
- Fund orders to be sent immediately once the contribution is received in mynestegg account.

How long does it take for a monthly direct debit to be processed?

- Contribution to be taken on chosen monthly date (1/7/14/21/28) BUT there is a 4 working day period to setup the bank mandate e.g. if you try to setup a contribution for the 15th, on the 13th of the month, the mandate won't be created in time so the contribution will be taken the next month.
- Contribution to appear in your mynestegg account 2 working days after it has been taken from bank account.
- Fund orders to be sent immediately once the contribution is received in mynestegg account.
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If I already have an active bank mandate, how long does it take for a one off or monthly contribution to be processed?

- Contribution collected from your bank 3 working days after the contribution was created.
- Contribution to appear in your mynestegg account 2 working days after it has been taken from bank account.
- Fund orders to be sent immediately once the contribution is received in mynestegg account.

How can I update my bank details in mynestegg?

You can update your bank details by selecting 'account' followed by 'my bank details' in your mynestegg web portal or mobile app. When you update your bank details we will run a check to make sure that the bank matches your personal information for security.

How can I change the contribution date for my pension or ISA account on the mynestegg platform?

You can change the date of your contributions by selecting 'manage contributions' on the pension or ISA dashboard within your account. You will then be able to click the pencil icon next to your contribution and choose a new date that suits you.

How can I update or change my contribution amount for my pension or ISA account on the mynestegg platform?

You can change your contribution amount by selecting 'manage contributions' on the pension or ISA dashboard within your account. You will then be able to click the pencil icon next to your contribution and enter a new contribution amount.

How can I monitor my contributions using the mynestegg portal or app, and what should I do if I discover a missing contribution?

You can check the status of any contributions you make into your account through the mynestegg web portal and app. If your contribution isn't appearing please speak with one of our team.
Please read the FAQ questions on one off and monthly contributions for more information on timings.

How flexible are contributions with mynestegg?

Don't worry at all if you can't commit to an ongoing monthly contribution. At mynestegg you can make one off contributions at times that suit you, or you can setup a monthly contribution which can be paused, cancelled or amended at any time through your web portal and/or mobile app.

Can I use a foreign bank account to withdraw or contribute money?

Unfortunately we only accept contributions into accounts with mynestegg from bank accounts registered in the UK.